Shipping policy

Shipping Policy – Spangled Drongo Brewing, Australia

1. Overview

Spangled Drongo Brewing Pty Ltd is committed to delivering our craft beer and merchandise safely, efficiently, and in compliance with all Australian alcohol distribution regulations. This Shipping Policy outlines our delivery methods, timeframes, costs, and requirements.

2. Age Verification

Because we sell alcohol, all deliveries require verification that the recipient is 18 years or older.

  • A valid photo ID must be presented upon delivery.

  • Orders cannot be left unattended or with minors.

  • If age cannot be verified, the order will be returned, and redelivery fees may apply.

3. Shipping Locations

We currently ship to all Australian states and territories, excluding locations where alcohol delivery is restricted by law.

We do not ship internationally.

4. Shipping Methods & Timeframes

We use trusted couriers experienced in handling alcohol shipments.

Estimated Delivery Times

  • Metro Areas (e.g., Sydney, Melbourne, Brisbane, Perth, Adelaide): 2–5 business days

  • Regional Areas: 3–10 business days

  • Remote/Outback Areas: 7–14 business days

Delivery times may vary due to courier delays, weather conditions, or public holidays.

5. Shipping Costs

Shipping rates are calculated at checkout based on location and order weight.

We may offer:

  • Free shipping promotions

  • Flat-rate shipping for mixed packs or merchandise

  • Local pickup (if available at our brewery)

6. Local Pickup (Optional)

If offered:

  • Pickup is available during our brewery’s business hours.

  • A confirmation email will be sent when your order is ready.

  • ID must be shown at pickup for alcohol orders.

7. Packaging & Handling

We take care to ensure products arrive safely:

  • Orders are packed using durable, industry-standard alcohol shipping packaging.

  • If an item arrives damaged, contact us within 48 hours with photos, and we will arrange a replacement or refund.

8. Failed Deliveries & Redelivery

If the recipient is not available or cannot provide appropriate ID:

  • The parcel will be returned to the courier depot.

  • A redelivery fee may apply.

  • After multiple failed attempts, the order may be returned to us; additional fees will apply.

9. Lost or Missing Orders

If your order seems delayed or missing:

  • Contact us at [your contact email] with your order details.

  • We will investigate with the courier and provide updates or arrange a replacement where appropriate.

10. Weather Policy (Heat & Temperature)

Due to Australia’s extreme temperatures, beer quality may be affected during transit.
We offer:

  • Optional “Heat Hold” during extreme heatwaves

  • Delayed shipping to avoid spoilage (we will notify you)

11. Changes to Shipping Policy

We may update this Shipping Policy periodically. The latest version will always be available on our website.